STILL QUESTIONS?
RIDELINK ANSWERS
INSTALLATION RIDELINK WINGMAN IN 5MiN
FREQUENTLY ASKED QUESTIONS
We have compiled most of the questions about WingMan for you here. You can also find a lot of information on our Youtube Chanel. We inform about updates for the app and the WingMan regularly in our news section or via email.
The WingMan comes with software that offers a WiFi hotspot for setting up and reading out data.
However, the hotspot does not have Internet access, so Android phones cannot use the full range of functions with the delivery software.
Therefore, with FW version 0.10.3 and later, an additional WiFi access, WiFi Direct is offered specifically for Android.
Basically this changes the way Android phones can communicate with the WingMan.
Changing from WiFi to WiFi Direct changes the name of the WLAN (SSID):
FORMER: WLAN_OTPXXXXX
PRESENT: DIRECT-OTPXXXX
The passwords for the WLAN retains its validity. The WiFi Direct has no password.
The WingMan can be installed very easily with the current phones from Apple.
To set up WingMan, you need to have good internet on your phone, your home wifi is not enough.
Follow the setup steps given to you by the app.
During the installation you have to connect to the WingMan's WLAN.
The app will show you the WLAN settings or you can read them from the WingMan's case.
After successful setup you can see the live data, set up the eCall or calibrate the WingMan again.
Changing from WiFi to WiFi Direct changes the name of the WLAN (SSID):
FORMER: WLAN_OTPXXXXX
PRESENT: DIRECT-OTPXXXX
The passwords for the WLAN retains its validity. The WiFi Direct has no password.
The WingMan can be installed very easily with the current phones of Android.
To set up WingMan, you need to have good internet on your phone, your home wifi is not enough.
Follow the setup steps provided by the app.
During the installation, you have to connect to the WingMan's WLAN and then disconnect.
The app shows you the WLAN settings or you can read them from the WingMan's case.
After successful setup you can see the live data, set up the eCall or calibrate the WingMan again.
Changing from WiFi to WiFi Direct changes the name of the WLAN (SSID):
FORMER: WLAN_OTPXXXXX
PRESENT: DIRECT-OTPXXXX
The passwords for the WLAN retains its validity. The WiFi Direct has no password.
We are constantly developing the firmware on the WingMan. Therefore, there are always firmwate updates for the WingMan.
You can easily perform the firmware update via your RideLink app, but you must have access to your WingMan.
The firmware update process requires internet access via your smartphone and access to the WingMan's Wi-Fi.
The process is slightly different for IOS and Android. Please follow exactly the steps in the app to perform the update.
Please always check in advance if you have downloaded the latest version of the app from the respective appstore.
Update IOS
- Wake up the WingMan (both LEDs are on)
- Connect to the WingMan's WLAN
- Start the firmware update process
- After finishing check in the WingMan details firmware version
- Wake up the WingMan (both LEDs are on)
- Start the firmware update process
- Connect to the WingMan's WLAN
- Perform the firmware update process
- Disconnect from the WingMan's WLAN
- After finishing check in the WingMan details firmware version
Unfortunately not at all! Tools like Norton monitor the communication on the WLAN and the Internet.
These tools are actually something like the private NSA and record this data.
Unfortunately these tools prevent the communication with the WingMan and the setup fails.
Please disable this tool for installation or allow the communication to the WingMan.
We have a small video for you that shows the installation with a tool like VPN
The WingMan comes with a standard cable for the battery with an open CAN connector.
With the open CAN connector you can create your own cable for the connection to the vehicle diagnostic interface.
The pinout for the CAN connector can be found here in the download.
The elegantese solution for the connection of the WingMan is the OBD interface.
We have the right cable for many manufacturers in the store.
But you always need the WingMan to OBD cable and additionally the manufacturer specific cable.
RideLink works with any motorcycle that has a 12 V battery. For permanent connection to the motorcycle battery, we supply special
special cables and adhesives. In addition, for motorcycles manufactured after 2006, there is the possibility to connect the RideLink module to the ECU via the CAN bus.
with the ECU via the CAN bus. For this purpose, there is a special cable for each motorcycle.
The eCall feature of the RideLink module uses the data from the integrated gyrometer and accelerometer to detect accidents based on various
different accident scenarios. If the RideLink module identifies an accident, your location is automatically sent to the nearest emergency call center and help is requested.
emergency call center and help is requested. At the same time, the center tries to call you on your cell phone so that they can,
if you have your cell phone with you and are available, they can get more information about the accident.
The eCall feature of the RideLink module can be quickly deactivated in the RideLink app. This deactivation refers to the
disabling the feature so that an automatic emergency call is not made in the first place should an accident occur.
Of course, even if an eCall is triggered, you can still cancel it. If an emergency call is active, the eCall the eCall screen on your cell phone with a button to cancel the emergency call. Additionally you can let us know when the emergency center calls you to get more information that no help is needed.
Thanks to the many tests completed before the RideLink module went on sale, we are sure that false alarms have a very low probability. very low probability.
Of course, even if an eCall is triggered, you can still cancel it. If an emergency call is active, the eCall the eCall screen on your cell phone with a button to cancel the emergency call. Additionally you can let us know when the emergency center calls you to get more information that no help is needed.
Thanks to the many tests completed before the RideLink module went on sale, we are sure that false alarms have a very low probability. very low probability.
The eCall feature of the RideLink module works in these countries.
You can find more information here: Coverage eCall
You can find more information here: Coverage eCall
You can easily activate the theft alarm function in the app with just one click. If someone touches your bike, the RideLink module triggers a silent alarm.
This means that you receive a notification directly on your cell phone and can react.
Of course, you can also see where your bike is at any time and thus continue to track a theft that you could not prevent.
The RideLink module is connected either directly to the motorcycle battery or to the ignition terminal.
If the motorcycle is being ridden, you don't have to worry about the load on the battery.
When your motorcycle's engine is off, it is important to keep an eye on the battery voltage.
The RideLink module consumes little power in standby, but depending on the battery, after 4-8 weeks the voltage is no longer sufficient.
RideLink continuously records your driving data to give you an overview of your driving style.
Your position, your speed, your lean angle and your acceleration during your rides are recorded.
recorded. If you have also connected your bike to RideLink via the ECU, we record even more data, such as
rpm and gear, to analyze your motorcycle ride. This way you can keep improving.
The WingMan has a USB port and this has no function for you as a RideLink user.
The port was deactivated after commissioning and can not be activated by you.
Also no cell phones or the internal battery can be charged via it.
To keep an eye on the tire pressure of your motorcycle, you need a TPMS system based on Bluetooth, which you can easily order
on the Internet. You can connect the TPMS system directly to the RideLink app and immediately tire pressure and tire temperature are displayed.
and tire temperature will be displayed. The function will be offered in the app in summer 2022.
The RideLink module is connected either to the ignition terminal (terminal 15) or directly to the motorcycle battery. It is important that the module is firmly connected to the motorcycle and does not move back and forth while driving.
For this we provide you with a 3M Velcro strip, two cable ties and two Velcro strips.
So you should be able to attach your RideLink module to any motorcycle model.
Specifications
Here we inform you about the upcoming features for RideLink. If you should miss a function painfully, you can give us a hint by e-mail or form.
Kommende Funktionen
Wir informieren hier Euch über die kommenden Funktionen für RideLink. If you should miss a function painfully, you can give us a hint by e-mail or form. PresentIOS App: 1.3.1 Present Android App: 1.4.0Update from 02.12.2022
Kunden Ideen
- Rename Ride/Tour
- Separate/merge rides
- Various alerts / SMS for theft
- Share rides on social media
- Advanced WingMan settings (sleep timer, sensitivity)
- WingMan Setup over the Air
- Revision E-Call form in IOS (0.9.8) and Android (0.16.1)
- GPX/CSV export (PreMium function) of a ride in IOS (0.9.8) and Android (0.16.1)
Februar 2023
- Integration of TPMS in app
- Simple Weekly Summary
- Tribes
- Improvement navigation
Januar 2023
- Integration of TPMS in app
- Improvement navigation
Implemented functions
And we've already done all that!December 2022
- Improvement navigation
- Weekly Rides Summary
- New WingMan FW WiFi Direct(0.30.0)
- More stable Android app (1.4.0)
- Faster, more stable backend (1.4.0)
November 2022
- WingMan configurations in IOS (1.3.0) and Android (1.3.0)
- New WingMan firmware FW 0.24.0
- WingMan Setup in IOS (1.3.0) and Android (1.3.0)
- New WingMan firmware FW 0.21.0
October 2022
- WingMan setup process in IOS (1.2.3) and Android (1.2.3)
- Neue WingMan Firmware FW 0.10.18
September 2022
- Support KTM, Triumph OBD data in FW 0.10.15
- New WingMan firmware auto update FW 0.10.11
- Journeys in IOS (1.1.0) and Android (1.0.1)
- New WingMan firmware autosetup in FW 0.10.9
- Improvement battery voltage measurement
- Power Saver
August 2022
- Group navigation in IOS (1.0.0) and Android (1.0.0)
- 3D Rides display (PreMium function) in IOS (0.10.0) and Android (0.17.0)
- Account deletion in IOS (0.10.0) and Android (0.17.0)
July 2022
- Block Users in Community in IOS (0.9.8) and Android (0.16.1)
- Revision E-Call form in IOS (0.9.8) and Android (0.16.1)
- GPX/CSV export (PreMium function) of a ride in IOS (0.9.8) and Android (0.16.1)
- Manual eCall (PreMium function) for IOS (09.8) & Android (0.16.1)
- FreeMium & PreMium model for IOS (09.8) & Android (0.16.1)
- Improvement DTC support for firmware 0.10.7 (09.8) & Android (0.16.1)
- Update Dashboard for Firmware 0.10.7 (09.8) & Android (0.16.1)
- New WingMan firmware 0.10.7 for bessen OBD2 support
- New T&C for FreeMium & PreMuim model
- Error handling WingMan Secret in IOS (0.9.8) and Android (0.16.1)
- Error in route creation in IOS (0.9.8) and Android (0.16.1)
June 2022
- No Updates
May 2022
- Bug in dashboard for OBD display in IOS (0.9.6) and Android (0.15.0)
- Feed notification for community in IOS (0.9.6) and Android (0.15.0)
- Push notification for battery status (0.9.6) and Android (0.15.0)
- Push theft message in CET instead of UTC
- Feed Notification IOS for Battery Status & Followers (0.9.6)
- Error IOS Tracking Distance (0.9.4)
- Error Android tracking in background (0.14.0)
- News Center in Android (0.14.0)
- History of theft, E-Call in Android (0.14.0)
- Enhanced LiveMap with Live Customers in IOS (0.9.3) & Android (0.13.0)
April 2022
- LiveMap for motorcycle and customers in IOS (0.9.2) & Android (0.12.0)
- Search and find users in IOS (0.9.2) & Android (0.12.0)
- Public profile in IOS (0.9.2) & Android (0.12.0)
- History of theft, E-Call in IOS (0.9.1)
- Message Center in IOS (0.9.1)
- Upgrade backend, performance improvement
Mar 2022
- Edit private profile in IOS (0.8.4)
- New navigation base Mapbox for Android (0.10.0)
- New firmware for WingMan with WiFi Direct (0.10.4)
- Navigation Update for IOS (0.8.3)
- WiFi Direct support for Android (0.9.0) & IOS phones (0.8.2)
- Faster display of ride details (backend)
Feb 2022
- Diebstahlmeldung mit Datum & Uhrzeit
- New navigation base Mapbox for IOS (0.8.1)
Jan 2022
- New firmware for WingMan with Extended OBD Support (0.9.8)
- Touring rider article integration
- Tour rider routes integration
- Edit private profile in Android
WingMan Funktionen
We are also planning more features on the WingMan. Besides improving the software, we also plan new features. Current firmware version: 0.28.0Update vom 02.12.2022
Functions
- K-Line software support
- Extension LED information
- ELM327 Support
- Remote Update Firmware Software
- K-Line support physical
- Power Saver
- Remote Update Adapter Configuration
- Remote Update App Configuration
- WiFi Direct Optimization
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